Terms & Conditions
ONLINE SHOP MOSAIC-STUDIO.EU REGULATIONS
TABLE OF CONTENTS:
- GENERAL PROVISIONS
- ELECTRONIC SERVICES IN THE ONLINE SHOP
- CONDITIONS FOR CONCLUDING A SALES CONTRACT
- METHODS AND DATES OF PAYMENT FOR THE PRODUCT
- THE COST, METHODS AND DELIVERY TIME AND THE RECEIPT OF THE PRODUCT
- COMPLAINT HANDLING PROCEDURE
- EXTRAJUDICAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES
- THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
- PROVISIONS CONCERNING ENTREPRENEURS
- ILLEGAL CONTENT AND OTHER CONTENT INCOMPATIBLE WITH THE REGULATIONS
- FINAL PROVISIONS
- MODEL WITHDRAWAL FORM
These Online Shop Regulations have been prepared by the lawyers of the Prokonsumencki.pl. The Online Shop www.mosaic-studio.eu takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. The provisions of contracts less favourable to the consumer than the provisions of the Consumer Rights Act are invalid and, in their place, apply the provisions of the Act on Consumer Rights. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favour of the consumer. In case of non-compliance of the provisions of these Regulations with the above provisions, the priority is given to these provisions and should be applied.
1. GENERAL PROVISIONS
1.1. The Online Shop available at www.mosaic-studio.eu is run by ANETA PASIERBIŃSKA conducting business activity under the name ANETA PASIERBIŃSKA MOSAIC STUDIO entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for economy, having: address of the place of business and address for service: Zemborzyce Dolne 6B, 20-515 Zemborzyce Dolne, Poland, tax ID no. NIP 8132822499, National Economy Register No. 388709574, e-mail address: info@mosaic-studio.eu, telephone number: +48795581682.
1.2. These Regulations are addressed both to the consumers and to the entrepreneurs using the Online Shop unless a section states otherwise.
1.3. The Controller of personal data processed in the Online Shop in connection with the implementation of the provisions of these Regulations is the Seller. The personal data are processed for purposes within the period and on the basis of the grounds and principles set out in the Privacy & Cookies Policy published on the Online Shop website. The privacy policy contains primarily the rules for the processing of personal data by the Controller in the Online Shop, including the basics, purposes and the period of processing the personal data and the rights of the persons to whom the data relate, as well as the information on the use of cookie files and analytical tools in the Online Shop. Using the Online Shop, including making purchases is voluntary. Similarly, the provision of personal data by the Service User or the Customer using the Online Shop is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and statutory duties of the Seller).
1.4. Definitions:
1.4.1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – the form available in the Online Shop that allows you to create an Account.
1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Shop that allows you to place an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Contract, including the method of delivery and the payment.
1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in the cases provided for by the generally applicable regulations also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality for which the law grants legal capacity; – who has concluded or intends to conclude a Sales Contract with the Seller.
1.4.5. CIVIL CODE – Civil Code Act of 23 April 1964 (Dz.U. 1964 nr 16, poz. 93- with amendments).
1.4.6. ACCOUNT – Electronic Service, a set of resources in the Service Provider’s IT system marked with an individual name (login) and password provided by the Service User, in which are collected the data provided by the Service User and the information about Orders placed in the Online Shop.
1.4.7. NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all Service Users using it to receive automatically from the Service Provider cyclical content of subsequent editions of the newsletter containing the information about the Products, new editions and promotions in the Online Shop.
1.4.8. PRODUCT – (1) movable item (including movable item with digital elements, i.e. containing digital content or digital service or connected to them in such a way that the lack of digital content or digital service would prevent its proper functioning) – being the subject of the Sales Contract between the Customer and the Seller.
1.4.9. REGULATIONS – these regulations of the Online Shop.
1.4.10. ONLINE SHOP – online shop of the Service Provider available at the Internet address: www.mosaic-studio.eu
1.4.11. SELLER – ANETA PASIERBIŃSKA conducting business activity under the name ANETA PASIERBIŃSKA MOSAIC STUDIO entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for economy, having: address of the place of business and address for service: Zemborzyce Dolne 6B, 20-515 Zemborzyce Dolne, Poland, tax ID no. NIP 8132822499, National Economy Register No. 388709574, e-mail address: info@mosaic-studio.eu, telephone number: +48795581682.
1.4.12. SALES CONTRACT– a sales contract (in the case of movable items and movable items with digital elements), (2) a contract for the delivery of a Product (in the case of digital content or a digital service), (3) a contract for the provision or use of a Product (in the case of a service other than digital and other Products) which is being concluded or have been concluded between the Customer and the Seller via the Online Shop.
1.4.13. ELECTRONIC SERVICE – the service provided electronically by the Service Provider to the Service User via the Online Shop.
1.4.14. SERVICE USER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, for which the law grants legal capacity; – using or intending to use the Electronic Service.
1.4.15. CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Dz.U. 2014 poz. 827 with amendments)
1.4.16. ORDER – Customer’s declaration of intention submitted via the Order Form and aimed directly to conclude the Product Sales Contract with the Seller.
1.4.17. DIGITAL SERVICES ACT, ACT – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act ) (OJ L 277, 27/10/2022, pp. 1-102).
1.4.18. ILLEGAL CONTENT – information which, by itself or by reference to the operation, including the sale of Products or the provision of Electronic Services, is not in accordance with the law of the European Union or with the law of any Member State that is consistent with the law of the European Union, regardless of the specific subject matter or the nature of that right.
2. ELECTRONIC SERVICES IN THE ONLINE SHOP
2.1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter.
2.1.1. Account – The use of Account is possible after completing three following steps by the Service User – (1) completing the Registration Form, (2) clicking the “Register” field and (3) confirming the willingness to create an Account by clicking the confirmation link sent automatically to the given address of electronic mail. In the Registration Form, it is necessary for the Service User to provide the following data: name and surname, company data, e-mail address, contact telephone number and password.
2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Service User has the option, at any time and without giving any reason, to delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@mosaic-studio.eu or in writing to: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland.
2.1.2 Order Form – using of the Order Form begins with adding the first Product to the electronic basket by the Customer in the Online Shop. Placing an Order takes place after the Customer has completed two subsequent steps – (1) completing the Order Form and (2) clicking on the Online Shop website after completing the Order Form “Confirm purchase” field – up to that moment it is possible to modify independently all entered data (for this purpose, follow the displayed messages and information available on the Online Shop website). In the Order Form, it is necessary for the Customer to provide the following data about the Customer: name and surname / company name, address (street, house / flat number, zip code, city, country), the e-mail address, the contact telephone number and details of the Sales Contract: Product (s), amount of Product (s), place and method of delivery of the Product (s), the method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and the tax identification number.
2.1.1.1. The Order Form Electronic Service is provided free of charge, is single-use in nature and is concluded upon placement of an Order via the Form or upon earlier discontinuation of placing the Order by the Service User.
2.1.3. Newsletter – you can subscribe to the Newsletter by checking the appropriate checkbox when creating an Account or when you using of the Order Form- once the Account is created or when you send your order, the Service User is subscribed to the Newsletter.
2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service User has the option, at any time and without giving reasons, to unsubscribe from the Newsletter (resignation from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@mosaic-studio.eu or in writing to the following address: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland.
2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) the access to e-mail; (3) an up-to-date web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024×768; (5) enabling cookies and Javascript support in the web browser.
2.3. The Service User is obliged to use the Online Shop in a manner consistent with the law and good customs, with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service User is obliged to enter data consistent with the actual state. The Service User is prohibited from providing unlawful content.
2.4. Complaint procedure with regard to the Electronic Services is indicated in clause 6 of the Regulations.
3. CONDITIONS FOR CONCLUDING A SALES CONTRACT
3.1. The conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Shop in accordance with clause 2.1.2 of the Regulations.
3.2. The Product price shown on the Online Shop website is given in Euro (EUR) and includes taxes. The Customer is informed of the total value of the Product included in the Order, as well as of the delivery costs (including fees for transport, delivery and postal services) and other costs, or the obligation to pay those costs, if the value of those fees cannot be determined, on the Online Shop’s website during placement of the Order, as well as at the moment of the Customer’s expression of will to enter into a Sales Contract.
3.3. The procedure of concluding a Sales Contract in the Online Shop using the Order Form
3.3.1. The conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order in the Online Shop in accordance with clause. 2.1.2 of the Regulations.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for implementation. The confirmation of receipt of the Order and its acceptance for implementation occurs by sending by the Seller to the e-mail address provided at the time of placing the Order an e-mail, which contains at least the Seller’s statement of receipt of the Order and its acceptance for implementation and confirmation of the Sales Contract. Upon receipt of the above e-mail by the Customer, the Sales Contract is concluded between the Customer and the Seller.
3.4. The consolidation, security and access to the Customer the content of the Sales Contract concluded by the Customer is effected by (1) providing these Regulations on the Online Shop website and (2) sending the e-mail message referred to in clause 3.3.2. of the Regulations. The content of the Sales Contract is additionally recorded and secured in the IT system of the Seller’s Online Shop.
4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following methods of payment under the Sales Contract:
4.1.1. Cash on delivery.
4.1.2. Payment in cash on personal collection.
4.1.3. Payment by bank transfer to the Seller’s bank account.
4.1.3.1. Payment by instant transfer or payment card – payment method supported by PayU. Payment operators “Payment card” and “Instant transfer” are the following platforms:
4.1.3.1.1. PayU.pl – PayU S.A. company with its registered office in Poznań (address of the registered office: ul. Grunwaldzka 186, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under the number 0000274399, registration files kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań; share capital in the amount of PLN 7,789,000.00 fully paid up; NIP: 7792308495.
4.1.3.1.2. Przelewy24, which is owned by PAYPRO SPÓŁKA AKCYJNA with its registered office in Poznań (registered office address: ul. Pastelowa 8, 60-198 Poznań), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division National Court Register under KRS number 0000347935, share capital: PLN 5,476,300.00 fully paid up; NIP 7792369887, REGON 301345068.
4.1.3.1.3. PayPal – Company PayPal (Europe) S.a r.l. et Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg, Grand Duchy of Louxembourg, Commercial Register Number: R.C.S. Luxembourg B 118 349, VAT Number: LU22046007.
4.1.4. Credit card payments.
4.1.4.1. Credit card payments require filling out the appropriate form, which appears after completing the Order Form: (1) cardholder’s information, (2) card expiration date, (3) card number, and (4) CVV2/CVC2 number.
4.1.4.1.1. Credit card payments are possible for cardholders whose cards are issued by:
4.1.4.1.1.1. Mastercard Inc. (2000 Purchase Street, Purchase, New York, United States of America).
4.1.4.1.1.2. Visa Inc. (One Market Plaza, Suite 600, San Francisco, CA 94105, United States of America).
4.2. Payment deadline:
4.2.1. If the Customer chooses payment by bank transfer, electronic payments or credit card payment, the Customer is obliged to make the payment within 7 calendar days from the day of concluding the Sales Contract.
4.2.2. If the Customer chooses cash on delivery or payment in cash on personal collection, the Customer is obliged to make the payment upon delivery.
5. THE COST, METHODS AND DELIVERY TIME AND THE RECEIPT OF THE PRODUCT
5.1. Delivery of the product is available within the territory of the Republic of Poland and as well as beyond its borders.
5.1.1. The delivery of the Product to the Customer is payable, unless the Sales Contract provides otherwise. The Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Shop website in the delivery costs tab and during the Order placement, including when the Customer expreses a will to be bound by the Sales Contract.
5.2. Personal collection of a Product by the Customer is free of charge.
5.3. The Seller provides the Customer with the following methods of delivery or collection of the Product:
5.3.1. Courier parcel, cash on delivery courier parcel,
5.3.2. Pallet shipment,
5.3.3. Personal collection available at: MOSAIC STUDIO Warehouse, ul. Zemborzyce Dolne 6B, 20-515 Zemborzyce Dolne, Poland – in Business Days, between 8 a.m. and 3 p.m.
5.4. The deadline for delivery of the Product to the Customer in Poland is up to 7 Business Days, unless a shorter deadline is specified in the description of the Product or when placing the Order. In the case of Products with different delivery deadlines, the delivery deadline is the longest given deadline, which, however, can not exceed 7 Business Days. The beginning of the delivery deadline of the Product to the Customer counts as follows:
5.4.1. If the Customer chooses the method of payment by bank transfer – from the date of crediting the Seller’s bank account or current account.
5.4.2. If the Customer chooses cash on delivery payment – from the day of concluding the Sales Contract.
5.5. The deadline for delivery of the Product to the Customer outside of Poland is up to 21 Business Days, unless a shorter deadline is specified in the description of the Product or when placing the Order. In the case of Products with different delivery deadlines, the delivery deadline is the longest given deadline, which, however, can not exceed 21 Business Days. The beginning of the delivery deadline of the Product to the Customer counts as follows:
5.5.1. If the Customer chooses the method of payment by bank transfer – from the date of crediting the Seller’s bank account or current account.
5.5.2. If the Customer chooses cash on delivery payment – from the day of concluding the Sales Contract.
5.6. The deadline for readiness of the Product to be picked up by the Customer – if the Customer selects a personal Product collection, the Product will be ready to be picked up by the Customer within 7 Business Days, unless a shorter deadline is specified in the description of the Product or when placing the Order. In the case of Products with different deadline of readiness for collection, the deadline of readiness for collection is the longest given deadline, which, however, can not exceed 7 Business Days. The Customer will be additionally informed by the Seller about the readiness of the Product to be collected by an appropriate e-mail sent to the Customer’s e-mail address provided when placing the Order. The beginning of the deadline for the readiness to collect the Product counts as follows.
5.6.1. If the Customer chooses the method of payment by bank transfer, electronic or pay card payment – from the date of crediting the Seller’s bank account or current account.
5.6.2. If the Customer chooses the payment in cash on personal collection – from the day of concluding the Sale Contract.
6. COMPLAINT HANDLING PROCEDURE
6.1. This clause 6 of the Regulations defines the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Contracts, Electronic Services and other complaints related to the Seller’s running of the Online Shop.
6.2. The basis and scope of liability are defined by generally applicable laws, in particular the Civil Code, the Act on Consumer Rights and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended). Additional information regarding the Seller’s liability for the compliance of the Product with the Sales Agreement provided for by law is provided below:
6.2.1. In case of the complaint of the Product – a movable item – purchased by the Customer under the Sales Contract concluded with the Seller until December 31, 2022, are set out in the provisions of the Civil Code in the wording in force until December 31, 2022, in particular art. 556–576 of the Civil Code. These provisions specify in particular the basis and scope of the Seller’s liability towards the Customer if the Product sold has a physical or legal defect (warranty). The Seller is obliged to deliver the Product without defects to the Customer. Pursuant to Art. 558 § 1 of the Civil Code, the Seller’s liability under warranty for the Product purchased according to the preceding sentence to the Customer who is not a consumer shall be excluded.
6.2.2. In case of the complaint of the Product – a movable item (including a movable item with digital elements) but excluding a movable item that serves only as a carrier of digital content – purchased by the Customer under the Sales Contract concluded with the Seller from January 1, 2023, are defined by the provisions of the Consumer Rights Act in the wording applicable from January 1, 2023, in particular art. 43a – 43g of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller’s liability towards the consumer in the event of non–compliance of the Product with the Sales Contract.
6.2.3. In case of the complaint of the Product – digital content or service or a movable item that serves only as a carrier of digital content – purchased by the Customer under the Sales Contract concluded with the Seller from January 1, 2023 or before that date, if the delivery of such a Product was to take place or took place after that date are defined by the provisions of the Act on Consumer Rights in the wording applicable from January 1, 2023, in particular art. 43h – 43q of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller’s liability towards the consumer, in the event of non–compliance of the Product with the Sales Contract.
6.3. A complaint can be made by the Customer, for example:
6.3.1. in writing to the following address: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland.
6.3.2. in electronic form via e–mail to the following address: info@mosaic-studio.eu.
6.4. The Product may be sent or returned under the complaint to the following address: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland.
6.5. It is recommended to provide in the description of the complaint: (1) the information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the of irregularities or non–compliance with the contract; (2) the request to bring the Product into compliance with the contract or a statement of price reduction or withdrawal from the Sales Contract, or other claim and (3) the contact details of the complainant – this will facilitate and speed up the consideration of the complaint. The requirements specified in the preceding sentence only take the form of recommendations and do not affect the effectiveness of the complaints filed without the recommended description of the complaint.
6.6. In the event of a change in the contact details provided by the complainant during the complaint consideration, they are obliged to notify the Seller about it.
6.7. The complaint may be accompanied by evidence (e.g., photos, documents, or the Product) related to the subject of the complaint. The Seller may also ask the complainant to provide additional information or send evidence (e.g., photos), if it facilitates and speeds up the consideration of the complaint by the Seller.
6.8. The Seller will respond to the complaint promptly, no later than within 14 calendar days from the date of its submission.
7. EXTRAJUDICAL METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES
7.1. Out-of-court methods of resolving disputes include (1) allowing the parties to reconcile their positions, for example through mediation; (2) proposing a solution to the dispute, e.g. through conciliation, and (3) resolving the dispute and imposing its solution on the parties, e.g. as part of arbitration (arbitration court). The detailed information on using the extrajudicial method of dealing with complaints and pursuing claims, the rules of access to these procedures by the Customer who is a consumer and an user friendly search engine of entities dealing with amicable dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.
7.2. At the the Office of the President of Competition and Consumer Protection there is a contact point, whose task, among others, is providing the consumers information in matters relating to the extrajudicial solving of consumer disputes. A consumer may contact the point: (1) by phone – by calling +48 22 55 60 332 or +48 22 55 60 333; (2) by e-mail – by sending a message to the following address: kontakt.adr@uokik.gov.pl or (3) in writing or in person – at the Office’s Head Office at Plac Powstańców Warszawy 1 in Warsaw (00-030), Poland.
7.3. A consumer has the following options of using extrajudicial methods of settling complaints and asserting claims: (1) an application to settle a dispute to a permanent amicable consumer court; (2) an application regarding extrajudicial resolution of the dispute to the voivodeship inspector of the Trade Inspection; or (3) the assistance of the district (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). The advice is provided, among others, via e-mail at porady@dlakonsumentow.pl and at the consumer helpline number 0048 801 440 220 (call center on Business Days, 8:00 – 18:00, call fee according to the operator’s tariff).
7.4. An online platform for settling disputes between the consumers and the entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for the consumers and the entrepreneurs seeking out-of-court settlement of the contractual obligations arising from an online sales contract or a service contract (more information on the platform website itself or on the Internet site of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).
8. THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
8.1. A consumer who has concluded a distant contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in clause 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract can be made, for example:
8.1.1. in writing to the address: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland;
8.1.2. in electronic form via e–mail to the following address: info@mosaic-studio.eu.
8.2. The return of the Product – movable items (including movable items with digital elements) as part of withdrawal from the contract may be made to the following address: MOSAIC STUDIO Warehouse, ul. Mieszczańska 8, 20-311 Lublin, Poland.
8.3. An exemplary template of withdrawal form is included in Enclosure no 2 to the Consumer Rights Act and is additionally available in clause 12 of the Regulations. The consumer can use the template form, but it is not obligatory.
8.4. The deadline for withdrawal from the contract begins:
8.4.1. for the contract whereby the Seller releases the Product, being obliged to transfer its ownership (for example the Sales Contract) – from taking the Product into possession by the consumer or a third party designated by the consumer, other than the carrier, and in the case of a contract where: (1) many Products are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part or (2) when it consists in regular delivery of Products for a definite period – from taking possession of the first Product;
8.4.2. for other contracts – from the date of contract conclusion.
8.5. In the event of withdrawal from a distant contract, the contract is considered null and void.
8.6. Product – movable items (including movable items with digital elements):
8.6.1. The Seller is obliged immediately, not later than within 14 calendar days from the date of receipt of the consumer’s statement on withdrawal from the contract, to return all payments made by the consumer, consumer the delivery costs of the Product – a movable item including a movable item with digital elements (except for additional costs resulting from the delivery method chosen by the consumer other than the cheapest standard delivery method available in the Online Shop). The Seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which does not cause any costs for him. In case of Products – movable items (including movable items with digital elements) – if the Seller has not offered to collect the Product from the consumer themself, they may withhold the reimbursement of payments received from the consumer until the receipt of the Product or the delivery by the consumer of a proof of its return, whichever occurs first.
8.6.2. In case of Products – movable items (including movable items with digital elements) – the consumer is obliged immediately, no later than within 14 calendar days from the date on which they withdraw from the contract, to return the Product to the Seller or hand it over to the person authorized by the Seller for pickup, unless the Seller suggested that they will pick up the Product themself. To meet the deadline, it is enough to return the Product before its expiry.
8.6.3. The Consumer is liable for the decrease in the value of the Product – a movable item (including a movable item with digital elements) – as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
8.7. Products – digital content or digital services:
8.7.1. In a case of withdrawal from the contract for the delivery of the Product – digital content or digital service – from the date of receipt of the consumer’s statement on withdrawal from the contract the Seller shall refrain from using any content other than personal data, which was provided or created by the consumer when using the Product, except where such content: (1) has no utility outside the context of the digital content or digital service that was the subject of the contract; (2) only relates to the consumer’s activity when using the digital content or digital service supplied by the Seller; (3) has been aggregated with other data by the Seller and cannot be disaggregated or only with disproportionate efforts; (4) has been generated jointly by the consumer and other consumers, and other consumers are able to continue to make use of the content. Except in the situations referred to in clauses (1)–(3), the Seller shall, at the request of the consumer, make available to the consumer any content other than personal data, which was provided or created by the consumer when using the digital content or digital service supplied by the Seller. In a case of withdrawal from the contract the Seller may prevent any further use of the digital content or digital service by the consumer, in particular by making the digital content or digital service inaccessible to the consumer or disabling the user account of the consumer, without prejudice to the rights of the consumer, as described in the preceding sentence. The consumer shall be entitled to retrieve that digital content free of charge, without hindrance from the Seller, within a reasonable time and in a commonly used and machine–readable format.
8.7.2. In a case of withdrawal from the contract for the delivery of the Product – digital content or digital service – the consumer is obliged to refrain from using the digital content or digital service and from making it available to third parties.
8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to pay
8.8.1. In case of Products – movable items (including movable items with digital elements) – if the consumer has chosen the method of delivery of the Product other than the cheapest standard delivery method available in the Online Shop, the Seller is not obliged to refund the additional costs paid by the consumer.
8.8.2. In case of Products – movable items (including movable items with digital elements) – the consumer bears the direct costs of returning the Product.
8.8.3. In the case of a Product – a service which performance – at the explicit request of the consumer – started before the withdrawal period, the consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services fulfilled until the withdrawal. The payment amount is calculated proportionally to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.
8.9. The right to withdraw from a distant contract is not available to the consumer in relation to contracts:
8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer who has been informed before the performance of the service that he will lose his right of withdrawal once the contract has been fully performed by the Seller, and acknowledged that; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a Product – movable item (including movable items with digital elements) – which is non–prefabricated, manufactured according to the consumer’s specification or serving to satisfy his individual needs; (4) in which the subject of the service is a Product – movable item (including movable items with digital elements) – which is quickly deteriorating or has a short shelf–life time; (5) in which the subject of the service is a Product – movable item (including movable items with digital elements) – which is delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products – movable items (including movable items with digital elements) – which after delivery, due to their nature, are inseparably connected with other movable items including movable items with digital elements; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Contract, and which delivery may take place only after 30 days and which value depends on fluctuations in the market over which the Seller has no control; (8) in which the consumer explicitly demanded that the Seller should come to them for urgent repair or maintenance; if the Seller provides additional services other than those required by the consumer, or provides Products – movable items (including movable items with digital elements) – other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or products; (9) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; (10) for delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; (11) concluded through a public auction; (12) for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract designates a day or period of service; (13) for the delivery of digital content that is not stored on a tangible medium if the performance of the service started before the deadline to withdraw from the contract with the consumer’s express consent after being informed by the Seller about the loss of the right to withdraw from the contract and after acknowledging that, and if the Seller provided the consumer with the confirmation referred to in art. 15 sec. 1 and 2 or art. 21 sec. 1 of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay the price for which the consumer has expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the consumer.
8.10. The provisions regarding a consumer contained in this clause 8. of the Regulations shall apply from January 1, 2021 and with regards to contracts concluded from that day also to the Customer/Service User who is a natural person concluding a contract directly related to their business, if the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of their business activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9. PROVISIONS CONCERNING ENTREPRENEURS
9.1. This clause 9. of the Regulations and all provisions contained therein are addressed and therefore bind only the Customer or the Service User who is not a consumer and from January 1, 2021 and with regards to contracts concluded from that day also the Customer/Service User who is not a natural person concluding a contract directly related to their business, if the content of this contract indicates that that it does not have a professional character for this person, resulting in particular from the subject of their business activity, disclosed on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
9.2. The Seller shall have the right to withdraw from the Sales Contract within 14 calendar days of its conclusion. In this case, withdrawal from the Sales Contract may take place without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.
9.3. The Seller’s liability under the warranty for the Product or non–compliance of the Product with the Sales Contract shall be excluded.
9.4. The Seller will respond to the complaint within 14 calendar days from the date of its receipt.
9.5. The Seller shall have the right to limit available payment methods, including the right to request a full or partial prepayment regardless of the payment method chosen by the Customer and the fact of conclusion of the Sales Contract.
9.6. The Service Provider may terminate a contract for the provision of an Electronic Service with immediate effect and without stating the reasons by sending an appropriate statement to the Service User.
9.7. The liability of the Service Provider/Seller to the Service User/Customer regardless of its legal basis is limited, both for one claim and for all claims altogether, up to the amount of the price paid and costs of delivery resulting from the Sales Contract, not exceding however the sum of one thousand euro (EUR). The amount limitation referred to in the preceding sentence shall apply to all claims directed by the Service User/Customer against the Service Provider/Seller, even if the Sales Contract is not concluded or in cases not related to the Sales Contract. The Service Provider/Seller shall be liable to the Service User/Customer only for typical damage foreseeable at the time of the contract conclusion and shall not be liable for lost profits. The Seller is also not responsible for delay in transporting the shipment.
9.8. All disputes arising between the Seller/Service Provider and the Customer/Service User shall be submitted to the court having jurisdiction over the headquarters of the Seller/Service Provider.
10. ILLEGAL CONTENT AND OTHER CONTENT INCOMPATIBLE WITH THE REGULATIONS
10.1. This point of the Regulations contains provisions arising from the Digital Services Act regarding the Online Store and the Service Provider. The Service User is generally not obliged to provide content when using the Online Store, unless the Regulations require providing specific data (e.g. data for placing an Order). The Service User may be able to add an opinion or comment in the Online Store using the tools provided for this purpose by the Service Provider. In each case of providing content by the Service User, he is obliged to comply with the rules contained in the Regulations.
10.2. CONTACT POINT – The Service Provider designates the e-mail address: info@mosaic-studio.eu, as a single contact point. The contact point enables direct communication of the Service Provider with the authorities of the Member States, the European Commission and the Digital Services Council and at the same time enables Service Users (including Service Recipients) direct, fast and friendly communication with the Service Provider by electronic means, for the purposes of applying the Digital Services Act. The Service Provider indicates Polish and English for the purposes of communication with its contact point.
10.3. Procedure for reporting illegal content and activities in accordance with Art. 16 of the Digital Services Act:
10.3.1. Any person or entity may report to the Service Provider the presence of specific information that a given person or entity considers Illegal Content to the e-mail address: info@mosaic-studio.eu.
10.3.2. The notification should be sufficiently precise and properly justified. For this purpose, the Service Provider enables and facilitates submission of reports containing all of the following elements to the e-mail address provided above: (1) a sufficiently substantiated explanation of the reasons why a given person or entity alleges that the reported information constitutes Illegal Content; (2) a clear indication of the precise electronic location of the information, such as the exact URL(s), and, where applicable, additional information to identify the Illegal Content, as appropriate to the type of content and the specific type of service; (3) name and surname or name and e-mail address of the person or entity making the report, with the exception of reports regarding information considered to be related to one of the crimes referred to in Art. 3-7 of Directive 2011/93/EU; and (4) a statement that the reporting person or entity has a good faith belief that the information and allegations contained herein are accurate and complete.
10.3.3. The notification referred to above is considered the basis for obtaining actual knowledge or information within the meaning of Art. 6 of the Digital Services Act in relation to the information it concerns, if this enables the Service Provider acting with due diligence to determine – without a detailed legal analysis – the illegal nature of a given activity or information.
10.3.4. If the report contains electronic contact details of the person or entity that submitted the report, the Service Provider without undue delay sends such person or entity confirmation of receipt of the notification. The Service Provider shall also notify such person or entity without undue delay of its decision with respect to the information covered by the report, providing information on the possibility of appealing against the decision.
10.3.5. The Service Provider considers all notifications it receives under the mechanism referred to above, and makes decisions on reported information in a timely, non-arbitrary and objective manner and with due care. If the Service Provider uses automated means for the purposes of such consideration or decision-making, it includes information on this subject in the notification referred to in the previous point.
10.4. Information on the restrictions that the Service Provider imposes in connection with the use of the Online Store in relation to information provided by Service Users:
10.4.1. The Service User is bound by the following rules when providing any content as part of the Online Store:
10.4.1.1. obligation to use the Online Store, including posting content (e.g. as part of opinions or comments), in accordance with its intended use, these Regulations and in a manner consistent with the law and good practices, considering respecting personal rights, copyrights and intellectual property of the Service Provider and third parties;
10.4.1.2. the obligation to enter content consistent with the facts and in a non-misleading manner;
10.4.1.3. prohibition on providing unlawful content, including the prohibition on providing Illegal Content;
10.4.1.4. prohibition on sending unsolicited commercial information (spam) via the Online Store;
10.4.1.5. prohibition on providing content that violates generally accepted rules of etiquette, including content containing vulgar or offensive content;
10.4.1.6. the obligation to have, where necessary, all required rights and authorizations to supply such content on the Online Store’s websites, in particular copyrights or required licenses, permits and consents for their use, dissemination, sharing or publication, especially the right to publish and dissemination in the Online Store and the right to use and disseminate the image or personal data in the case of content that includes the image or personal data of third parties,
10.4.1.7. the obligation to use the Online Store in a way that does not pose a threat to the security of the IT system of the Service Provider, the Online Store or third parties.
10.4.2. The Service Provider reserves the right to moderate the content provided by Service Users to the Online Store website. Moderation is carried out in good faith and with due diligence and on the Service Provider’s own initiative or upon a received report in order to detect, identify and remove Illegal Content or other content inconsistent with the Regulations or to prevent access to them or to take the necessary measures to meet the requirements of European Union law and national law consistent with European Union law, including the requirements set out in the Digital Services Act or the requirements contained in the Regulations.
10.4.3. The moderation process may be performed manually by a human or based on automated or partially automated tools that help the Service Provider identify Illegal Content or other content inconsistent with the Regulations. After identifying such content, the Service Provider decides whether to remove or prevent access to the content or otherwise limits its visibility or takes other actions it considers necessary (e.g. contacting the Service User to clarify reservations and change the content). The Service Provider will, in a clear and easily understandable way, inform the Service User who provided the content (if we have his contact details) about his decision, the reasons for making it and the available options for appealing against this decision.
10.4.4. When implementing its rights and obligations under the Digital Services Act, the Service Provider is obliged to act with due care diligently, in an objective and proportionate manner and with due regard to rights and legitimate interests of all parties involved, including Service Users, in particular taking into account recorded rights in the Charter of Fundamental Rights of the European Union, such as freedom of expression, media freedom and pluralism and other rights basic and freedom.
10.5. Any comments, complaints, appeals or objections regarding decisions or other actions or inactions taken by the Service Provider based on the notification received or the Service Provider’s decision made in accordance with provisions of these Regulations may be reported in a manner analogous to the complaint procedure indicated in point 6 of the Regulations. Using this procedure is free of charge and allows you to submit complaints electronically to provided e-mail address. The use of the complaint procedure is without prejudice to the right of the person or entity to bring proceedings before a court and does not prejudice his or her other rights.
10.6. The Service Provider will consider any complaints, claims, appeals or reservations regarding decisions or other actions or lack of actions taken by the Service Provider on the basis of the notification received or the decision made in a timely, non-discriminatory, objective and non-arbitrary manner. If the complaint or other notification contains sufficient reasons, that the Service Provider considers that its decision not to take action in response to the notification is unjustified or that the information concerned by the complaint is not illegal and inconsistent with the Regulations, or contains information indicating that the action of the complainant does not justify the measure taken, the Service Provider shall without undue delay repeal or change its decision to remove or prevent access to the content or otherwise limit its visibility or take other actions it deems necessary.
10.7. Service Users, persons or entities who have reported Illegal Content, to whom the Service Provider’s decisions regarding Illegal Content or content inconsistent with the Regulations are addressed, have the right to choose any extrajudicial dispute resolution body certified by the digital services coordinator of a Member State in order to resolve disputes regarding these decisions, including in relation to complaints that have not been resolved within the Service Provider’s internal complaint handling system.
11. FINAL PROVISIONS
11.1. The contracts concluded via the Online Shop are concluded in English.
11.2. Change of Regulations:
11.2.1. The Service Provider reserves the right to amend these Regulations for important reasons, i.e.: changes in the law; changes in payment or delivery methods or dates, or being subject to a legal or regulatory obligation; changes in scope or form of Electronic Services being provided; adding new Electronic Services; the need to counteract an unforeseen and direct threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breach or other cybersecurity threats – to the extent that these changes affect the implementation of the provisions of these Regulations.
11.2.2. Notification of proposed changes is sent in advance at least 15 days before the date of entry into force of these changes, with the reservation that the change may be introduced without the 15-day notice period if the Service Provider: (1) is subject to a legal or regulatory obligation, pursuant to which he is obliged to change the Regulations in a way that prevents him from meeting the 15-day notification period; or (2) must, by way of exception, amend its Regulations to counteract an unforeseen and imminent threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breaches or other cybersecurity threats. In the last two cases referred to in the previous sentence, the introduction of changes takes place with immediate effect, unless it is possible or necessary to apply a longer deadline for introducing changes, of which the Service Provider notifies each time.
11.2.3. In case of continuous contracts (e.g. the provision of Electronic Services – Sales Contract), the Service Recipient has the right to terminate the contract with the Service Provider before the expiry of the notification period of the proposed changes. Such a termination becomes effective within 15 days from the date of receipt of the notification. In the case of concluding a contract of a continuous nature, the amended Regulations bind the Service Recipient, if he has been properly notified of the changes, in accordance with the notification period before their introduction and has not terminated the contract during this period. In addition, at any time after receiving notification of changes, the Customer may accept the changes and thus resign from the further duration of the notification period. In the event of concluding a contract of a different nature than continuous contracts, the amendments to the Regulations will not in any way affect the rights acquired by the Service Recipient before the date of entry into force of the amendments to the Regulations, in particular the amendments to the Regulations will not affect Orders being submitted or already submitted and Sales Agreements concluded, implemented or performed.
11.2.4. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in the current ones, the consumer has the right to withdraw from the contract.
11.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the 18th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 further amended); the Consumer Rights Act; as well as other relevant provisions of generally applicable law.
11.4. These Regulations shall not exclude the laws of the country of habitual residence of a consumer concluding the contract with the Seller/Service Provider, which cannot be excluded by a contract. In such a case, the Seller/Service Provider guarantees the consumer the protection afforded to him by provisions which cannot be excluded by a contract.
12. MODEL WITHDRAWAL FORM
(ANNEX NO 2 TO THE ACT ON CONSUMER RIGHTS)
Model withdrawal form
(this form should be completed and sent back only if you wish to withdraw from the contract)
– Address:
Mosaic Studio Aneta Pasierbińska
Warehouse location:
20-311 Lublin, ul. Mieszczańska 8, Poland, EU
info@mosaic-studio.eu
– I / we (*) hereby inform about my / our withdrawal from the Sales Contract of the following goods (*) contract for the supply of the following goods (*) contract for a work involving production of the following goods (*) / for the provision of the following service (*)
– The date of conclusion of the contract (*)/ recipe (*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only if the form is sent in a paper version)
– Date
(*) Delete as applicable.